Returns & Exchanges

At Martie, we strive to ensure every pantry staple arrives in perfect condition; however, due to the perishable nature of food items, we cannot accept physical returns once products have left our warehouse. If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery for a full refund or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your package for any signs of transit damage or missing items from your packing slip.

• 2.
  Document the Issue

  Take clear photos of the damaged goods or the incorrect product labels to help our quality control team process your claim.

• 3.
  Submit a Request

  Email our customer care team at [email protected] with your order number and the photos you captured within the 7-day window.

• 4.
  Receive Resolution

  Once approved, we will issue a refund to your original payment method or provide Martie credit for your next grocery haul.